Last updated: May 2026
1. About these terms
These terms apply when you purchase or use services from Altura Hosting, including web hosting, email hosting, domain-related services, support and related products.
2. Services
We provide hosting and related services as described on our website or in your order. Service features, limits and prices may vary depending on the plan selected.
3. Account information
You are responsible for providing accurate account, billing and contact information. You must keep your login details secure and notify us promptly if you believe your account has been compromised.
4. Payments and renewals
Fees are payable according to the billing cycle shown at the time of purchase. Services may be suspended or cancelled if payment is not received on time.
5. Acceptable use
You must not use our services for illegal, abusive, harmful or disruptive activity. This includes malware, phishing, spam, copyright infringement, unauthorised access attempts, or activity that affects the stability or security of our platform or other customers.
6. Customer content
You are responsible for the websites, files, emails, data and other content hosted under your account. You must ensure you have the necessary rights and permissions for any content you upload, publish or send.
7. Backups
Where backups are included, they are provided as a recovery aid and should not be treated as your only copy of important data. You remain responsible for keeping your own appropriate backups.
8. Domains
Domain registrations, renewals and transfers may be subject to the rules and policies of the relevant registry or registrar. You are responsible for ensuring domain contact details are accurate and renewals are completed on time.
9. Support
We provide support for our hosting platform and related services. Support does not normally include custom development, website design, third-party application troubleshooting or fixing issues caused by customer changes, unless agreed separately.
10. Suspension or cancellation
We may suspend or cancel services where there is non-payment, abuse, security risk, breach of these terms, or where continued service could affect other customers or the platform.
11. Service availability
We aim to provide reliable hosting, but no service can be guaranteed to be uninterrupted or error-free. Maintenance, faults, third-party provider issues or events outside our control may affect availability.
12. Liability
To the fullest extent permitted by law, we are not liable for indirect losses, loss of profit, loss of business, loss of data, loss of goodwill or losses caused by events outside our reasonable control.
13. Changes to services or terms
We may update our services, prices or these terms from time to time. Where changes materially affect existing customers, we will aim to provide reasonable notice.
14. Contact
If you have any questions about these terms, please contact us using the details provided on our website.