Last updated: May 2026
Who we are
Altura Hosting provides web hosting, domain-related services, email hosting and related support services. This privacy policy explains how we collect, use and protect personal information when you use our website or services.
Information we collect
We may collect your name, business name, email address, phone number, billing address, domain details, service information, support messages and technical information such as IP addresses, browser details and website usage data.
How we use your information
We use your information to provide hosting services, manage accounts, process orders, respond to support requests, maintain security, issue invoices, meet legal obligations and improve our website and services.
Payment and billing
Payment details are handled by our payment or billing providers. We do not store full card details on our website.
Hosting and service providers
We may share necessary information with trusted providers who help us deliver our services, such as hosting infrastructure providers, billing systems, domain registrars, email services and security tools.
Cookies and analytics
Our website may use cookies or similar technologies to keep the site working properly, improve performance, understand website usage and support account or billing functions.
How long we keep information
We keep personal information only for as long as needed to provide services, meet legal obligations, resolve disputes, maintain security and keep appropriate business records.
Your rights
You may have the right to access, correct, delete or restrict the use of your personal information. You may also have the right to object to certain processing or request a copy of your data.
Security
We use appropriate technical and organisational measures to protect personal information. No online service can be guaranteed to be completely secure, but we work to keep your information protected.
Contact us
If you have any questions about this privacy policy or how your information is handled, please contact us using the details provided on our website.